#3 of 13 ways of being that patients find attractive is being respectful.
How we take care of ourselves and the choices we make about our health and well being is amongst the most personal of decisions.
Honor the patient's sovereign right to take care of their body the way they choose.
It's tempting to show up judgmental. After all, you place a very high value on your health. It's probably one of the reasons you chose a career in health care.
When you fail to honor a patient's health goals and project your values onto them, they can feel inferior and convicted. This is where leadership and inspiration degenerate into shaming and condemnation.
This week be on guard for subtle ways you many unknowingly make patients feel small. A raised eyebrow. Lecturing. Nagging. Instead, help patients get what they want, even if it's less than what they could have.
#2 of 13 ways of being that patients find attractive is being caring.You may have heard the chiropractic cliché that 'patients don't care how much you know until they know how much you care.' It's true.Up to a point.Most chiropractors care too much. They imagine that if they get emotionally invested in a patient's health [...]
#1 of 13 ways of being that patients find attractive is being proficient.Patients measure proficiency differently than you do. If they have been to other chiropractors before seeing you, they can certainly compare your adjustments and tableside manner with their previous chiropractor. In other words, patients measure proficiency subjectively rather than objectively.When it comes to [...]
Busy seems to come in two varieties. Too busy and not busy enough. Being too busy is often a sign that we are actively shielding ourselves from facing something. So, we go into busy mode and preoccupy ourselves so we can avoid the pain of looking. Any variety of digital devices will serve this purpose, whether [...]
I hope you've eaten at a restaurant that has delivered great food, but also extraordinary service. It's a convenient example for comparing your ability to deliver extraordinary service to patients.Study the wait staff at an upscale restaurant and you'll rarely find procedures being explained during the heat of battle. Long before the first dinner guest [...]
Google has changed everything. Even your practice.No longer can you blanket the area around your practice with mailers, postcards and penny saver ads to make the phone ring. Instead, when a prospective new patient feels like they need a chiropractor they fire up Google, entering the word “chiropractor.” Sometimes they modify it with the name [...]
This will require some seeds, perhaps navy beans or black beans. Choose a seed that will contrast nicely with your carpet and large enough to easily clean up."So," as you check a patient's leg length or palpate their spine, "Tell me, what causes disease--like a cold or the flu? What causes that?""Well, germs of course," [...]
The germ theory cause of disease is a big deal for patients. Imagining that all it takes is a carefully worded script to prompt patients to jettison this unhelpful belief borders on hallucination. Try this.The patient asks, "Is that clean headrest paper?""What do you mean by clean?" you ask."Has someone else's face already touched the [...]
While many chiropractors believe that subluxations or pain or symptomatic relief are the access points to deeply connect with and influence patients, it's actually something far simpler and easily overlooked: germs. Germs trump subluxations. Ignore a patient's germ theory of disease causation and a stable practice of lifetime patients will likely elude you. The germ theory meme [...]
What do you want?Are you looking for fame? Fortune? Significance? Appreciation? Meaning? Understanding? Legacy? Something else? These and more are available once you decide what it is you want.Unfortunately, most of us can better describe what we don't want. Of course, that's the rub. As we give more thought and energy to what we don't [...]