This summer I'm sharing a handful of the 3,000 proverbs written or collected by King Solomon. Put his wisdom to work in your practice:
15:22 Plans go wrong with too few counselors; many counselors bring success.
Who are your counselors?
My experience has been that in many offices, the support team is one of the most overlooked, undervalued and virtually ignored source of advice. Many chiropractors shut off the wisdom from this source by ignoring their suggestions, making the staff afraid to offer a competing viewpoint or simply never asking for their perspective.
Same with patients. Many chiropractors pay lip service to the importance of patient feedback, even offering up lengthy surveys, but ignore the findings. More effective would be quarterly focus groups run by a staff member or even an interested patient. Focus groups give you body language and verbal cues absent in written surveys.
Seeking the advice of wise counselors doesn't eliminate your responsibility, it merely broadens your range of options and reduces the chance of oversights or mistakes when considering new policies or procedures.