Patient Media

Why the Price Difference?

Overseas customers familiar with currency exchange rates and handy with a calculator wonder why our distributor’s pricing is higher than the prices paid by U.S. customers.

There are three reasons:

1. Shipping costs. We pelletize shipments to our distributors to reduce costs. Moving paper (which can be heavy) from here to there is a significant expense that our distributors bear and amortize over many customers.

2. Brokerage fees. Moving freight overseas requires the assistance of a customs broker. These specialists take a commission on the net worth of the shipment. Non-palletized orders encounter significant minimum flat fees. So, when we ship individual orders overseas, you bear the brunt of the entire brokerage fee. (Not cheap!)

3. Cost of capital. Each distributor ties up a lot of cash to finance their inventory. They assume this cost so when you call they have the item in stock. It's hard to put a price tag on convenience, but it's part of the price difference you see.


Those who remain unconvinced will often ask to order direct from us in Colorado, bypassing their local Patient Media distributor. Our aim is to please, but we find that we rarely do this more than once. That's because when they experience the shipping costs (we won't use the post), and are surprised by the brokerage fees and any duties, they discover that it was far more hassle than it was worth. (Frankly, it's why we even have distributors!) Suddenly they understand the first two points above.

Bottom line? Buy locally. When the dust settles it’s actually less expensive. We promise.

Not convinced? No problem. Give us a ring in Colorado and we'll be happy to accommodate you. (719) 488-6663 or email: orders@patientmedia.com