Do staff members rarely last more than 6 to 9 months before they leave? Maybe it’s you, not them.

Sure, you’re lovable, indulgent; you never even raise your voice. You’ve tried gifts, bonuses and even all-expense-paid trips to seminars in Las Vegas. But still, about the time you have them fully trained, they leave.

Chances are there are things you say and do that are off-putting to your support team. Oh, it’s not intentional! It’s just that staff leadership wasn’t exactly part of the core curriculum back in chiropractic college.

So here’s a shortcut. Bill shares what he’s learned from countless in-office consultations and the private email exchanges between dozens of chiropractic assistants—who love chiropractic, but hate some of the unconscious behaviors of their boss.

Key quote:

“Turns out, whether you like it or not, you set the emotional “temperature” of the practice. If you’re worried about cash flow, still stinging from an argument with your spouse or having doubts about your career choice, you infect the staff with fear. Not only is this distracting, but it prevents the support team you’ve attracted from fully investing in their careers. Productivity suffers, which prompts you to disengage further and you end up creating the “dip” in the numbers you were worried about in the first place!”

Want to lift esprit de corps? Want to fully unleash the motivation and commitment of the paraprofessionals in your office? Listen. And count how many times you blush or say to yourself, “Oops! I do that.”

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