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Monday Morning Motivation | Staffing the Front Desk

Posted by Bill Esteb on

William D Esteb

#4 of 13 questions to ask yourself: Do I have the right person at the front desk?

He or she makes the critical first and last impression of your practice. They often spend more time with the patient than you do. They're your eyes and ears when you're busy helping others. They are often asked questions or are confided in if patients sense you are too busy, uninterested, unavailable or judgmental. This, on top of the admin, collections and cheerful hosting duties.

It's a challenging position requiring the assertiveness of Nurse Ratched, the compassion of Mother Teresa and the resourcefulness of Martha Stewart. In other words it's a position almost impossible for a mere mortal to do flawlessly, requiring the perfect balance between right and left brain functions.

Besides your adjusting skills, this is one of the most critical roles in your practice. Either start over or train like crazy.

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