I found myself sitting beside to two software programmers on a recent flight. After small talk about the projects they were working on and the computer language they coded in, the subject turned to something anyone could understand: complaining about their clients.
Their conclusion? The people they work for are stupid, change their mind too frequently, don't "get" the nuances of software development and fail to appreciate the elegance of the code they write.
Do you or members of your team have the habit of maligning the people who show up in your practice for help?
Talking about others in unkind ways when they are not present is a form of gossip. This is a character flaw of small people with small practices and small influence. Even the slightest contempt for the people who write your paycheck is a reason why you are not entrusted with more people to help.
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