Not listening is a form of arrogance.
Besides announcing your superiority, not listening is actually a strategy to control, covering up an underlying insecurity. The opinions of others are merely unwanted friction as we lower our heads and bulldoze forward.
Those with the habit of not listening, leave a wake of resent and under performance behind them. Surrounded by yes men and shielded from opposing viewpoints, their practices rarely harness the complete investment of their support team. They ignore the subtle cues sent by patients. Their stunted practices are rarely better than their own egotistical vision because they are unable to enlist the emotional investment of team members.
The most successful are collaborators. They make others "big," bringing out their best. They give credit for success to others and assume the blame when the mark is missed.
So much more is possible by listening. It turns 1 + 1 into 3.
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