I often observe at my chiropractic seminars that few people are inclined to attend a listening seminar, even though most of us confuse hearing with listening. Instead of a seminar, here’s a book. Just Listen, Discover the Secret to Getting Through to Absolutely Anyone by Mark Goulston. Don’t be put off by his professional discipline of being a psychiatrist! This is a practical book with dozens of techniques any chiropractor could use to enhance their consultation, report of findings and dare I say, marriage. Especially helpful are his descriptions of “mirror neurons” and the concept of “emotional exhaling.” Each bite-sized chapter begins with a quote. Like Chapter 21. “To listen well is as powerful a means of communication and influence as to talk well,” John Marshall, Chief Justice of the Supreme Court, 1801-1835.
