Yes, I freely confess. I’m a Seth Godin junkie. So it was great delight that I saw his newest book on my visit to the bookstore on my way home from my chiropractor Tuesday. Linchpin: Are You Indispensable? does not disappoint. And while I’m only on page 39, Seth (I think since I’ve devoured every book he’s written, I’ve earned the right to call him by his first name) has done it again by picking up on a nuance others overlook and teasing it out for everyone’s benefit.
Naturally, if you’re the one moving the freight, sweating over a hot adjusting table all day, then you’re indispensable. But how do you attract and train your staff to “own” their job and rise to the many opportunities of a paraprofessional? I predict you’ll find some helpful answers between the covers.