Patient Media

« Chiropractic vs. Chiropractic Medicine | Main | Chiropractic Marketing Calendar »

Monday Morning Motivation

Do you confuse hearing with listening?

Hearing is a neuromechanical function that translates subtle changes in air pressure into electrical signals detectable by our brains. Listening is a social skill in which we surrender our attention so we can decode the meaning and significance of that spoken by another.

While hearing is about comprehension, listening is about interpretation. Hearing is passive. Listening is active. Most of us hear, but rarely fully listen. (Ask your spouse!)

How to listen:

    Be fully 100% present with the other person.
    Show up empty without your answer ready.
    Replace the tendency to judge with curiosity.
    Use your own words to confirm what you're interpreting.

True listening communicates your respect for patients and ultimately how much you value them. They can tell whether you're listening or merely "reloading," faking your interest to fulfill your own agenda. More telling is that your attention profoundly reveals your intention.

Post a comment

(If you haven't left a comment here before, you may need to be approved by the site owner before your comment will appear. Until then, it won't appear on the entry. Thanks for waiting.)

From December 7, 2009 6:00 AM

This page contains a single entry from the blog posted on December 7, 2009 6:00 AM.

The previous post in this blog was Chiropractic vs. Chiropractic Medicine.

The next post in this blog is Chiropractic Marketing Calendar.

Many more can be found on the main index page or by looking through the archives.