Do you impose your will on others so you can get your way?
Cutting in front of the line, or the reverse, not permitting the driver to merge onto the highway in front of you, is obviously rude. I’m sure you’re not rude in your office!
Depends how you define rude. However, examples of rudeness I’ve experienced, or patients in focus groups have mentioned, include:
Showing up late for the first patient of the day.
Allowing an emergency patient to prolong the wait of an established patient.
Making patients feel small because they just want to be pain free.
Any form or derivative of “I-told-you-so.”
Projecting the value you place on health onto patients.
Justified as the prerogative of “leadership” or the workings of a “health coach,” these overtures make you big and the patient small. This is a time-tested practice de-building strategy. Instead, make patients feel big. Anything else would be rude.