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Monday Morning Motivation | Reporting Your Findings

Posted by William D. Esteb on

William D Esteb 

A common self-limiting belief that keeps practices small: That a great report of findings is the key to patient retention.

Truth: This means that the report of findings is a sales presentation designed to get a patient to do your bidding. Besides being needlessly stressful and out of character for a professional caregiver, using sales techniques to get patients to do the "right" thing (according to you), even if justified as being in the patient's best interest (which only coincidently serves your financial needs), is parental, unsustainable and ultimately disrespectful to each patient's free will agency.

Yes, report your findings. Yes, make it meaningful to each patient. Yes, explain the significance and possible consequences of neglect. And by all means offer some choices and present your recommendations. However, your report of findings should be about the patient and their plight and not used to exercise your social authority to manipulate.

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