You weren't issued a crystal ball with your practice license, so you're unable to predict the future. Too bad. So you'd want to be careful about suggesting when their symptoms might resolve. How about something like this?
"Actually, you're the doctor here. So you control the speed of your recovery, not me. And how quickly that occurs reveals more about you than what we'll be doing to help you.
"Since you or I have no idea how your body will respond to chiropractic care, or what you'll be willing to do between visits to support your care, I recommend that we take this aggressively, seeing you three times a week for the first four weeks. Then, we'll repeat the examinations we did yesterday, comparing where you are with where you were, and then together we can chart a course for further care that is consistent with your overall health goals."
Managing a patient's expectations may be one of the most important reasons for having an organized patient education curriculum. And since many patients think your "prescription" of three "dosages" of adjustments each week is treating their pain (as a drug does), you might start there. Help them understand that your recommendations are designed to produce the [...]
Why educate patients? After all, results aren't guaranteed, many patients would rather you didn't bother and it rarely produces immediate gratification.But consider the benefits of educated patients:Fewer inappropriate questions -- they don't ask for pain medication. More likely to follow your direction -- they have greater trust in you. Better referral ambassadors -- they are better equipped [...]
Do you frequently call audibles? American football quarterbacks, when sizing up the defense and determining that the originally planned play is likely to fail, will often call "an audible," changing the play at the last moment. Some chiropractors do something similar, contradicting established procedures or policies, changing things on the fly. Obviously, as the practice owner [...]
Do you long for the past? Dream of the good old days? Suspect the best days of chiropractic are in the rear view mirror? That's one possibility. However, the other is far more exciting. Most of the negativity is a reaction to change. Documentation burdens. Reimbursement declines. Competitive pressures from $20 providers. Patients who only want [...]
The greatest myth about patient education is the notion that success is dependent upon what you say and how you say it.If it were only that simple.Few of us change our deepest beliefs based on what others tell us, regardless of its logic. Because behind our beliefs is the real operating system: our values. If [...]
If you're talking, it's unlikely you're in a state of optimum healing consciousness.Invoking the healing process rarely requires words. Oh sure, provide explanations, supply new meanings, set appropriate expectations and arouse hope. But not while you're delivering your precisely targeted, perfectly timed, life-affirming adjustment!Not only is speaking distracting and takes away your presence and connection [...]
One of the more confounding admonitions of scripture is to love our enemies. Which, at first glance, doesn't make sense. After all, doesn't our enemy want to hurt us?First, be clear about just who is your enemy. Is it insurance carriers? Nope. The chiropractor down the street selling $20 adjustments? Nope. The medical doctor constantly [...]
One of the occupational hazards of being a professional caregiver is caring too much. Those so afflicted inappropriately take patient choices personally. Other common symptoms include:Mistrusting patients. Fearful that without careful (full of care) micromanaging, patients will make "wrong" choices and sabotage their recovery and your reputation.Looking good. By caring so much about what patients [...]
Three ways to constrain the size and impact of your practice:1. Hire those who lack precision or work at a slow pace and then neglect to fully train them.2. Avoid the documentation of your procedures so you can change them whenever you wish.3. Stay holed up in your practice, rarely encountering strangers to share your [...]